I understand that sometimes real life gets in the way - the diary can suddenly change and we can get ill.

Payment

Sessions do need to be booked and paid in full before any Cobbling takes place.  This can be done online or with cheque/cash.  Your place is not secured until payment has been made.

Cancellation

If you do have to cancel, 50% of the total will be returned if cancellation is made anytime up to 2 weeks before the session.

If you need to cancel during the 2 weeks before the session then you will be able to re-book a future date OR receive a 25% refund.

Cancellations made within 48 hours of the start of any session cannot be refunded.

In the case of home classes: If you want me to shop for your ingredients, travel a significant distance or come and do a consultation before the session, these will be chargeable but I will always discuss this with you first.

Please note that if you have suffered from or been in contact with any sickness/diarrhoea in the 72 hours prior to your course we would ask that you do not attend and we will offer you a place on the next convenient session.

Refunds

In the case of being unable to find a date which works for us both, after all reasonable attempts and communication has been exhausted, I will refund the booking payment less 10% of the original booking price. This is to cover costs of the payment platform (Stripe) and administrative costs. Please note also, that “pencilled in” bookings which are then refunded are rarely filled in with any other clients.

Students

I understand that young people can get ill at the most inconvenient moments! If you realise your child is unable to attend for reasons other than illness, the full price will be charged if less than 72 hours notice is given.

Please do not send your young person to a Duke of Edinburgh class if they have had, or have been in contact with any sickness/diarrhoea in the previous 72 hours. 

Please do not bring your child to the session if they have any open infected sites on their body - please call me to discuss if necessary.

If your child has a cough/cold please be cautious about sending them Cobbling - if your child is under the weather it's unlikely that they'll get the most out of their session and we try to avoid any cross contamination. Also, symptoms of Covid19 should be tested and confirmed. National guidelines at the time should be followed.

Re-heating food

It is your responsibility to ensure that any food that you have taken home from The Cobbled Kitchen is kept appropriately (chilled/frozen etc) and, if necessary, reheated thoroughly.  I will provide you with appropriate chilling, storing and reheating guidance after all classes.